Privacy Policy — Touch Health & Beauty

Last Updated: 13/11/2025

Touch Health & Beauty is committed to protecting your privacy and handling your personal information with transparency and care. This policy explains what data we collect, how we use it, and your rights under UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Touch Health & Beauty

14 Spring Ln, Eastleigh, SO50 6LS

touchhandb@btconnect.com

023 8062 9292

We act as the Data Controller for the personal information you provide.

2. Information We Collect

We may collect and process the following information:

Information You Provide Directly

Name
Email address
Telephone number
Address (if required for bookings or patch testing)
Medical or skin-related information relevant to the treatment you are booking
Payment information (processed securely by our payment provider)
Messages or details submitted via our website contact form

Information Collected Automatically

IP address
Browser type and device information
Pages visited and interaction data (via analytics tools)

3. How We Use Your Information

We use your information to:

Manage appointments and bookings
Carry out consultations, patch tests, and treatments safely
Respond to enquiries
Send appointment confirmations, reminders, and aftercare guidance
Maintain treatment records in line with industry and insurance requirements
Process payments
Improve our website and customer experience
Comply with legal or insurance obligations

We do not sell or share your data with third parties for marketing.

4. Legal Basis for Processing

We process your information under the following legal grounds:

Contract: To provide the services you have booked
Consent: When you agree to receive marketing or provide optional health information
Legal obligation: For record-keeping, insurance requirements, or patch test documentation
Legitimate interest: For customer service, appointment reminders, and business improvement

5. How We Store and Protect Your Data

We store your information securely using industry-standard protection, including encrypted systems and restricted access.
Your treatment records are kept in accordance with insurance and professional guidelines, usually for a minimum of 7 years.

6. Sharing Your Information

Your data may be shared with:

Our booking or payment system providers (e.g. Phorest, Stripe)
Insurance providers when required
Professional therapists delivering your treatment
Website and IT support partners who maintain secure systems

We only share what is necessary and ensure strict data protection agreements are in place.

7. Cookies & Website Tracking

Our website uses cookies and analytics tools to improve functionality and user experience. You can control cookie preferences through your browser settings.

8. Your Rights

You have the right to:

Access the information we hold about you
Request corrections to inaccurate data
Request deletion of your data (where legally permitted)
Withdraw consent at any time
Restrict or object to certain types of processing
Request the transfer of your data to another provider

To exercise your rights, contact us at [Insert Email Address].

9. Marketing Communications

We only send marketing updates if you have opted in. You may unsubscribe at any time using the link in our emails or by contacting us directly.

10. Retention Periods

We keep your information only for as long as necessary:

Treatment and consultation records: Up to 7 years
Booking and communication details: Up to 2 years
Marketing preferences: until you unsubscribe

11. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website.

12. Contact Us

For questions about this Privacy Policy or how we handle your data, please contact:

Touch Health & Beauty
touchhandb@btconnect.com